Privacy Policy

This Policy explains how Axonia collects, uses, shares, stores and protects personal information in connection with the Digital Tourism Market.

Axonia Expeditions is the trading brand of AXONIA TRAVEL EXPEDITIONS, registered in the Republic of Zambia under Business Registration No. 320261077515 with the Patents and Companies Registration Agency (PACRA), registered 13 September 2026, principal business activity ISIC 7990 — Other reservation service and related activities. References to “Axonia Expeditions” in this document and across the platform are references to that registered business.

Depending upon the service, Axonia may collect: identity information; contact information; booking and itinerary information; traveller/passenger information; driving information for vehicle rental; payment status, references, method and payment evidence; technical/device/security information; customer communications; health, accessibility or safety information where genuinely necessary.

Axonia should minimise collection to information reasonably required for the relevant purpose.

Information may be used to respond to enquiries; prepare quotations; process bookings; verify payments; issue booking documents; communicate with customers; provide necessary information to Partners; coordinate services; administer cancellations/refunds; manage complaints/disputes; prevent fraud; maintain accounting/audit records; comply with law; maintain security; improve the Digital Tourism Market; and send marketing where legally permitted.

Depending upon applicable law and circumstances, processing may be necessary to take requested pre-contractual steps, perform a contract, comply with law, pursue legitimate interests that do not improperly override individual rights, protect vital interests, or rely upon consent where consent is required.

Axonia seeks to minimise sensitive information.

Health, accessibility, medical or similar information should be collected only where reasonably necessary for safety, accessibility, emergency handling or lawful service fulfilment.

Access should be restricted to persons who genuinely require it.

Axonia may share information reasonably necessary for the Partner responsible for delivering a booked service.

Partners are expected to process customer information lawfully and securely.

Where necessary and lawful, information may be shared with payment/banking providers, technology/hosting providers, professional advisers, insurers, security/fraud-prevention providers, competent authorities and other providers necessary to operate the Digital Tourism Market.

Axonia does not sell customers' personal information as a commodity.

Because Axonia is a global Digital Tourism Market, information may need to be transferred internationally to fulfil bookings.

Reasonable safeguards appropriate to applicable data-protection requirements should be used.

Axonia collects only payment information reasonably necessary to administer transactions.

Axonia should not intentionally store customer card PINs, online-banking passwords or authentication credentials.

Uploaded payment evidence may be retained for verification, accounting, fraud prevention, dispute handling and lawful recordkeeping.

Axonia uses reasonable administrative, technical and organisational safeguards.

No internet-based system can guarantee absolute security.

Access to personal information should be limited according to legitimate operational responsibilities, with appropriately restricted access for sensitive and financial records.

Information will be retained only as long as reasonably necessary for its purpose, booking fulfilment, accounting, fraud prevention, dispute handling and applicable legal/regulatory obligations.

Information no longer required should be securely deleted, anonymised or otherwise handled according to applicable law.

Axonia may process limited information concerning children participating in family travel or activities.

Information should be limited to what is reasonably necessary and, where appropriate, supplied with the authority of a parent/legal guardian.

Axonia may use cookies or similar technologies for essential functionality, security, preferences, analytics and legally permitted marketing.

Where applicable law requires consent for non-essential technologies, an appropriate consent mechanism should be used.

Promotional communications may be sent where legally permitted.

Recipients should have a reasonable means to unsubscribe from direct electronic marketing.

Transactional booking communications are not necessarily marketing.

Subject to applicable law, individuals may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent, portability where applicable, and to complain to an appropriate authority.

Lawful exceptions may apply.

Customers should provide accurate information and notify Axonia of material changes relevant to their booking/account.

Axonia should investigate personal-data breaches, take appropriate containment/remediation measures and make notifications where required by applicable law.

Axonia may update this Policy to reflect regulatory, technological or operational developments.

Axonia Expeditions — Digital Tourism Market

axoniaexpeditions.com

info@axoniaexpeditions.com

For privacy-related requests, use the subject line: Privacy Request